Ok Google so just stop teasing us poor Europeans with all the blogs on the additional features that can be found in Google Voice/Mail 
Michael Bolognino just released a blog post on Google Voice Blog explaining some of the really nice features that Voice/Gmail has built in, in case any of you lucky North Americans who has a Voice account didn’t know here are a few really nice features:
- Chrome click to dial extension: see a number in Chrome and simply click to dial. In my experience click to dial is the most popular feature when a UC system is deployed
- Call recording: click 4 and both parties are informed that the call is being recorded (I don’t think it is transcribed)
- Switch calls: a large number of calls require moving from one phone to another (eg from a mobile to landline or vice versa) Google Voice allows the user to quickly switch the call from a chosen list of devices
I’m not sure Google/Cisco/IBM and Microsoft fully appreciate that voice remains at the centre of the UC&C tower – I think Cisco probably understand this more. If one company can capture the voice element they will have an extremely good opportunity to attack email, instant messaging and collaboration platforms that are multi billion pound/dollar markets. If Google keep innovating Voice they have a real chance at creating a spearhead for their Google Apps business……now please Google can you launch in Europe?
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