The Google Voice product team have just released a brief summary of the features they have added to Google Voice over the past two years. While it’s great to see what has been completed it would be great to know more about the plans for 2011 and 2012.
Voice is a critical element of consumer and enterprise communication and the companies that can make voice easier to use and cheaper to run will have a distinct advantage in the market place.
Interestingly Google and Microsoft diverge on the issue of providing voice services to consumers and enterprise. Google seem keen to provide voice services directly from their own cloud and take on the regulatory responsibility which that entails. Microsoft however are purposefully staying away from providing voice services from their Office 365 cloud – potentially relying on partners.
Read the Google Voice article here