September 19 2011
Well I guess there is nothing better than receiving very direct and constructive feedback on a session you’ve just performed. Such feedback has helped focus our adoption training for Lync. For the past couple of weeks we’ve been on a tour of locations providing an hour of informal introduction to Lync with people from all a Fortune 500 business. I’d say the organisation we were in was typical of a non tech Fortune 500; a global, educated workforce some of which know IT well and others who don’t. One important aspect of this organisation is that have a relatively low level of instant messaging uptake even though it is available to all employees.
We found that there were essentially three skills levels within the organisation relating to Lync:
- Beginners, people who had never logged onto an instant messaging system at work and I would assume at home.
- The majority, people who do use instant messaging and most likely communicate at home with Skype but require information on how to use features such as voice, video and web conferencing.
- Advanced users, possibly the smallest constituents but extremely important. These guys get the technology and are starting to think how they can embed it in business processes. They typically push us and Microsoft much harder on what the technology can do eg why can’t Skype and Lync share IM’s now? Why can’t I get fully featured Lync on mobile and iPad now?
- 100: Lync for Beginners – for people who have not logged onto the system or have not used features such as voice, video and web conferencing. In this sessions we introduce how to log on, create contact lists and send IMs for the first time.
- 200: Using Lync – for people who are comfortable with IM/web conferencing and possibly voice and video but would like to know some of the more advanced features within the client such as external access, call forwarding, team calls, activity streams, federation
- 300: Advanced - specialist sessions for super or power users who would like to know more about how Lync could be embedded within business process.