Tag Archives : ocs

Client Matter Tracking App for OCS and Lync 6

One potential issue preventing OCS and Lync adoption could be the relative lack of features that have been built into existing PBX systems over a number of years.  One such feature is the ability to immediately record a call to a client account.  This is a very common requirement in the Legal industry where Lawyers must be able to quickly and easily record their phone conservations with clients and bill for that time.

Microsoft are relying on the development community to fill the gaps of niche applications.  Enabling Tech Corp are one such company and they have developed a time tracking integration for OCS R2 and Lync.

Take a look at the video below, the demo of the application begins at the 3.00 minute mark.  I’d be interested to know how many organisations could exploit this app, I know several large Law firms are heavy users of OCS.

Android OCS client now available for download 2

Update: here is the link to the official Microsoft Android Lync app

From the guys at Widget Media there is now an OCS client available for Android.  This is a welcome addition, the MS OCS and Lync team need to recognise that they can’t expect large organisations to fall into the Windows Phone 7, Nokia and Blackberry mobility story.  Many (if not all) have Android and Apple clients in their environment and to gain the full benefit of UC an OCS/Lync client for Android and Apple is needed.

Although I don’t know the technical detail I am told that the APIs in Lync make developing rich media clients on different platforms easier.

Check out the AndrOCS site here

Microsoft “Communications Server 2010″ Docs

Found via Tommy Clarke Microsoft have released several Technet documents related to “Communications Server 2010″.  Not sure if this is an error or an early release but for those not on any of the NDA protected TAP programmes the link contains some interesting information about MS’s upcoming version of OCS, especially new features and resiliency.

Technet documents here

Microsoft’s “CS14″ Lobby Function – save 5 minute on every call?

In a previous post about conference calls Dave Grady caught perfectly the frustrating experience that occurs everyday in every office in the modern world.  The curse of the first five minutes of a conference call.

Microsoft’s new Lobby feature in their upcoming “Communication Server 14″ release could be a solution to this curse. The “CS14″ team over at this blog post give a brief hint at the Lobby feature and “CS14″ UI.

Fundamentally the Lobby feature and the integrated Audio Conferencing feature should now negate the need to complete a constant roll call.  All those on the call will see who is on the call and the chair of the call doesn’t have to worry about unauthorised attendance.

AT&T Adding VoiP Support to Enterprise

AT&T yesterday announced that their enterprise customers can take advantage of integrated VoiP solutions when they take private IP VPN from AT&T.  This makes a great deal of sense for customers who would like to experiment with VoiP services on an existing network platform.  The press release makes special mention of OCS SIP trunking.

AT&T* announced today that new and existing virtual private network (VPN) customers may add VoIP service to the network solution delivered over AT&T’s global network cloud.

This converged solution will enable customers to consolidate their separate voice and data networks, reduce equipment and maintenance costs, and simplify migrating these complimentary capabilities to a common, secure infrastructure. By migrating to a common infrastructure, customers are able to take advantage of additional applications as AT&T makes them available, such as unified communications capabilities.

The AT&T VoIP portfolio is also certified for interoperability with leading industry providers of IP-PBX systems, such as SIP Trunking services qualified for Microsoft Office Communications Server 2007 R2, providing support for businesses planning to incorporate a comprehensive unified communications solution in the future.

Full press release here